Frequently Asked Questions

Check most frequently asked questions here
Shipping
Returns
Order
Products
Assembly
Unique Feature
Usage and Care
Sustainable
Shipping
What is your shipping policy?
At OIX Design, we're committed to a seamless and enjoyable shopping experience. We provide worldwide express shipping, ensuring fast and free delivery of our stunning marble furniture and home decor products to your doorstep. There are no minimums or hidden fees—just a promise to get your items to you quickly and at no extra cost.
Do you charge for shipping?
No, we provide fast and free shipping on all orders. There are no hidden fees or minimums. Every order, regardless of size or value, is delivered free to your doorstep.  We believe in a sensible and sustainable approach to shipping, avoiding the excessive 'special freight' fees charged by other companies.
Do you offer free shipping to all locations and countries?
We provide free shipping to almost all locations worldwide, but some exceptions may apply. For some remote or hard-to-reach areas, we may need to apply an 'adventure surcharge' due to the extra effort required to deliver to these locations. These out-of-the-way spots are listed under "OUT-OF-DELIVERY-AREA AND REMOTE-AREA". Please check this list to see if your location might incur additional shipping fees. Feel free to contact us at support@oixdesign.com if you have any questions or need clarification. 
How long does it take for my order to be shipped?
The order undergoes a processing time of 24 hours, spends about 5-10 days in the artisanal workshop. Please note that processing times may be extended during any holidays. We provide worldwide express shipping. Our average shipping time is 1-2 weeks. Please note that shipping times can vary depending on the destination and any unexpected situations that may arise. 
Do I need to do anything special to receive my shipment?
No, all you need to do is sit back, relax, and wait for your OIX Design marble furniture to arrive. We take care of the entire shipping process, ensuring that you receive your items with ease and confidence.
What is your shipping policy?
At OIX Design, we're committed to a seamless and enjoyable shopping experience. We provide worldwide express shipping, ensuring fast and free delivery of our stunning marble furniture and home decor products to your doorstep. There are no minimums or hidden fees—just a promise to get your items to you quickly and at no extra cost.
Do you charge for shipping?
No, we provide fast and free shipping on all orders. There are no hidden fees or minimums. Every order, regardless of size or value, is delivered free to your doorstep.  We believe in a sensible and sustainable approach to shipping, avoiding the excessive 'special freight' fees charged by other companies.
Do you offer free shipping to all locations and countries?
We provide free shipping to almost all locations worldwide, but some exceptions may apply. For some remote or hard-to-reach areas, we may need to apply an 'adventure surcharge' due to the extra effort required to deliver to these locations. These out-of-the-way spots are listed under "OUT-OF-DELIVERY-AREA AND REMOTE-AREA". Please check this list to see if your location might incur additional shipping fees. Feel free to contact us at support@oixdesign.com if you have any questions or need clarification. 
How long does it take for my order to be shipped?
The order undergoes a processing time of 24 hours, spends about 5-10 days in the artisanal workshop. Please note that processing times may be extended during any holidays. We provide worldwide express shipping. Our average shipping time is 1-2 weeks. Please note that shipping times can vary depending on the destination and any unexpected situations that may arise. 
Do I need to do anything special to receive my shipment?
No, all you need to do is sit back, relax, and wait for your OIX Design marble furniture to arrive. We take care of the entire shipping process, ensuring that you receive your items with ease and confidence.
How can I return an order?
If you want to return your order, you can do so within 30 days of receiving it. Please email us to initiate the return process. Note that there is a 10% return fee if the original box is kept, and a 20% return fee if the box has been disposed of.
Who can I contact if I have more questions about the return and refund policy?
If you have any questions or concerns about our return policy, please do not hesitate to reach out to us at support@oixdesign.com. We are committed to ensuring your complete satisfaction with your OIX DESIGN purchase.
What is your return policy?
We offer a 30-day return policy starting from the day you receive your item. If our products do not meet your expectations, you can initiate a return process within this period. However, please note that items that are specially crafted and engraved to your specifications are non-cancellable, non-returnable, non-exchangeable, and non-refundable.
How does the refund process work?
We will notify you about the approval or rejection of your refund after inspecting your return. If approved, please allow 3-5 working days for the refund to be processed. If you encounter any delay, please check with your bank or credit card company before contacting us at support@oixdesign.com.
How do I initiate a return?
We offer a 30-day return policy starting from the day you receive your item. Please reach out to us at support@oixdesign.com to initiate the return process. We are unable to process return requests beyond the 30-day period from the day you receive your item.
How do exchanges or replacement work?
We inspect returned items within 2-4 working days of receipt and provide a replacement as needed. To expedite the process, return the item you have, wait for the return to be accepted, then make a separate purchase for the new item.
Are there any items that cannot be returned?
Items that are specially crafted and engraved to your specifications, including personalized messages or designs on the surface of marble tables, are considered unique to you and are non-cancellable, non-returnable, non-exchangeable, and non-refundable.
What if my item arrives damaged?
If your item arrives damaged during shipping, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible. We typically manage replacements. Please provide clear photos or videos of the damage within 24 hours of delivery. Please note, replacements are not offered for customer-damaged items.
What is your policy on return shipping?
To promote sustainability and responsible recycling, we apply a return fee equal to 10% of the product's paid value, provided the original packaging is intact. If the original packaging is not available, the fee is 20% of the product's paid value. This fee will be deducted from your refund. Please note that for non-damaged items, the customer is responsible for return shipping costs.
Will I be charged for the order at checkout?
Yes, for security reasons, we do not store credit card information. You will be charged at the time of purchase when you hit 'Buy Now'.
Can I cancel my order?
Orders, with the exception of custom-made personalized orders, may be canceled if the payment has been processed but the item has not yet been shipped. We request that you do this within 24 hours of placing the order. In such instances, we will issue a full refund.
How can I track my order?
We offer an easy-to-use online order tracking system. Simply visit https://oixdesign.com/apps/track123 and enter your order number along with your email or phone number to view the status of your order. If your order hasn't arrived within the estimated shipping time, please don't hesitate to reach out to our customer service team at support@oixdesign.com. They are always ready to assist you in tracking your order and can provide real-time updates on its status.
Can I change my order after placing it?
Orders cannot be edited once they enter our workshop queue. However, if you contact us within 24 hours of placing your order, we can cancel it for you. You can then place a new order with the correct details. Please email us at support@oixdesign.com with the subject "Urgent - Edit Order # (your order number)" to request an order cancellation.
How should I care for my marble decor items?
Marble is a durable material, but it requires proper care. Dust your marble decor items regularly with a soft cloth to keep them looking their best. In case of spills or stains, gently clean the surface using mild soap and warm water. Avoid using abrasive cleaners or harsh chemicals that can damage the marble.
Are the marble decor items hand-carved?
Yes, each marble decor item, whether it's a candle holder, vase, tray, clock, ashtray, wall decor, or sculpture, is meticulously hand-carved, showcasing the artisanal craftsmanship and attention to detail.
Can the marble decor items be used for various purposes?
Absolutely! Marble decor items are versatile and can be used for different purposes. For example, candle holders can create a warm ambiance, vases can beautifully display flowers, and sculptures can be captivating focal points. Explore the possibilities and find the perfect spot for each item in your home.
What is the natural pitting on the travertine tables?
The travertine tables showcase natural pitting, which enhances their unique beauty. Larger pits are filled while smaller holes are left unfilled, adding character and depth to the appearance of the tables.
Are the travertine side tables and coffee tables hand-carved?
Yes, both our travertine side tables and coffee tables are meticulously hand-carved from premium Italian Classico Travertine, making each piece a unique work of art. The raw material for our tables is sourced directly from a quarry near Rome, ensuring the highest quality and authenticity. This connection to the origin of the stone adds an extra layer of distinction to the craftsmanship and beauty of our travertine tables.
Are marble tables durable?
Yes, marble is a natural stone that is highly durable. However, it is also porous, so it can stain if spills are not cleaned up immediately. With proper care, your marble table can last for many years.
I live in a condo/apartment with limited space. Will I be able to accommodate your marble coffee table and side table?
Absolutely! No matter the size of your condo or the limitations of the lift, our marble tables are designed to overcome such challenges. Thanks to our exclusive patented lightweight modular design, our tables can be disassembled into smaller, manageable pieces. This makes them easy to navigate through small corridors or lifts. Once in your home, they can be effortlessly reassembled. So, you never need to worry about space constraints when you choose our marble coffee tables and side tables.
I'm moving to a new home. Is it easy to transport your marble tables?
Absolutely! Our marble tables are uniquely designed with a lightweight and modular structure that makes them incredibly easy to disassemble and transport. The best part? This process requires no tools and is as simple as A-B-C. This means that you can easily bring your beloved marble table along with you. Once you're settled into your new surroundings, you can reassemble your table in no time and continue to enjoy its beauty and elegance.
Are the marble coffee tables and side tables heavy?
Despite being made of marble, our coffee tables and side tables are surprisingly lightweight thanks to their innovative modular design. The average weight of our marble tables ranges from 15 to 35 kilograms, making them easy to move around and reassemble as needed.
What types of marble do you use in your tables?
Our marble tables are meticulously hand-carved from premium materials including Italian Carrara marble, Italian Classico Travertine, and Spanish Dark Emperador Marble. Known for their exceptional quality, these types of natural stone raw materials have been shaped over millions of years, imbuing each table with a unique beauty that makes it a truly one-of-a-kind piece.
How can I make my marble table last longer?
To ensure the longevity of your marble table, clean it regularly with a soft, damp cloth and avoid using harsh chemicals. Even though our marble tables are lightweight and easy to move, it's best to minimize moving them around to prevent any potential damage.
Do I need to assemble the marble tables myself?
Yes, our marble tables are designed to be easy-to-assemble and easy-to-disassemble. They feature a lightweight, modular design that allows you to seamlessly adapt the furniture to any home.
How do I assemble my marble side table?

Assembling your marble side table is as easy as A-B-C:

  1. Take out the top, leg, and base from the package.
  2. Screw one end of the leg into the base.
  3. Screw the tabletop onto the other end of the leg. 

No tools are needed. Your marble side table is now ready!

How do I assemble my marble coffee table?

Assembling your marble coffee table is as easy as 1-2-3:

  1. Open the box and take out the tabletop and legs.
  2. Screw each leg into the underside of the tabletop.
  3. Make sure they're tight, then flip the table upright. 

No tools are needed. Your marble coffee table is now ready!

  1.  
Do I need any tools for the assembly of my marble tables?
No, you don't need any tools for the assembly of your marble coffee table and marble side table. Our marble side tables are designed for easy assembly by simply screwing the parts together. Similarly, our marble coffee tables can be easily assembled by screwing the legs onto the tabletop. The assembly process is straightforward and hassle-free, allowing you to enjoy your marble tables in no time.
How long does it take to assemble the marble table?
With our easy 3-step assembly process, setting up your marble side table or marble coffee table should take only a few minutes.
Can I disassemble the marble table if I need to move it?
Yes, our marble tables are designed to be easy to assemble and disassemble. This makes them convenient to move and adjust according to your needs.
Is the assembly process the same for all your marble tables?
The assembly process described here is specifically for our marble side tables and marble coffee tables. If you purchase other types of marble tables from us, please refer to the specific assembly instructions provided with each product.
What should I do if a piece is missing from my marble table package?
If you find that a piece is missing from your package, please contact our customer service team immediately. We will arrange to send you the missing part as soon as possible.
Can I replace a part of the marble table if it gets damaged?
Yes, in case a part of your marble table gets damaged, please get in touch with our customer service team. We can provide replacement parts, depending on availability.
What makes the marble decor items unique?
The marble decor items exhibit timeless beauty with distinctive white or grey veining, naturally sculpted over millions of years. Each piece is a unique work of art, as no two marble items are alike. Embrace the natural variations in patterns and appreciate the individuality of each piece.
How can you enhance the unique vein patterns of the marble decor items?
To bring out the unique vein patterns and striking contrasts, we polish the surface of the marble decor items for a smooth satin finish. This process enhances the visual appeal and allows the natural veining to shine.
How should I embrace the natural variations in the travertine tables?
Embrace the natural variations in color, texture, and veining of each travertine table, as these characteristics contribute to their individuality and charm. Appreciate the beauty that arises from the unique qualities of the natural stone.
What makes the travertine side tables and coffee tables unique?
Our travertine side tables and coffee tables showcase a timeless beauty with distinctive patterns and unique veining sculpted over millions of years. Each table has its own variations in color, texture, and veining, ensuring that no two tables are alike.
Are all marble tables the same?
No, every marble table is a unique piece of art. Due to the natural variations in marble, each table has its own distinct color, texture, and veining. This means no two tables are alike, and the table you receive will be uniquely yours.
What finish does the marble table surface have?
To bring out the unique vein patterns and striking contrasts in the marble, we polish and seal the marble coffee table surface for a smooth satin finish. This process enhances the natural beauty of the marble and gives each table a luxurious feel. 
Will the color of my marble table change over time?
Marble is a natural stone, and it may slightly change in color over time, especially if it's exposed to sunlight. However, this is part of its natural beauty and charm.
Can I request a specific color or pattern for my marble table?
Each marble table is unique, with its own distinct patterns and veining. While we cannot accommodate requests for specific colors or patterns, we assure you that each table showcases the timeless beauty of natural marble.
What if the marble table I receive looks different from the pictures online?
Due to the unique nature of marble, there will be variations in color, texture, and veining between different tables. The pictures online are representative of the general look and style of the marble tables, but the specific marble table you receive will be unique.
How do I care for my marble table?

Mastering the care of your marble table involves a few simple steps:

  • Dust and clean spills promptly with a soft cloth.
  • For a deeper clean, use mild soap only.
  • Use coasters for hot items to prevent potential damage to the marble.
  • Avoid placing sharp or heavy objects on the table surface.
  • Apply a stone sealer once a year to maintain the marble's luster and prevent stains.
How should I care for my travertine tables?
Due to their natural and porous characteristics, travertine tables are susceptible to nicks, stains, and scratches. To keep your tables looking their best, handle them with care and avoid placing sharp or heavy objects directly on the surface. Regularly dust the tables and promptly clean up any spills using a soft cloth and mild soap. Applying a stone sealer once a year can help protect and maintain their beautiful appearance.
How should I handle my marble table to avoid damage?
Marble, while sturdy, is also a natural and porous material. It can be susceptible to nicks, stains, and scratches, particularly if it's not handled with care. We recommend using coasters for drinks, avoiding placing hot items directly on the surface, and promptly cleaning any spills to prevent staining.
What should I do if I spill something on my marble table?
If you spill something on your marble table, clean it up promptly with a soft cloth to prevent staining. For stubborn stains, you may use mild soap.
What should I do if my marble table gets stained?
If your marble table gets stained, clean it promptly with a soft cloth and mild soap. For stubborn stains, you may need to contact a professional marble restorer. To prevent future stains, make sure to seal your marble table once a year.
Can I use any type of cleaner on my marble table?
For regular cleaning, dusting with a soft cloth is usually sufficient. For a deeper clean, use only mild soap. Avoid using acidic or abrasive cleaners, as they can damage the marble.
Can I place hot items directly on my marble table?
While marble is a sturdy material, it's best to use coasters when placing hot items on the table. This helps prevent potential damage or discoloration of the marble.
What if I notice a scratch on my marble table?
If you notice a scratch on your marble table, it's best to contact a professional marble restorer to avoid further damaging the surface. In general, avoid placing sharp or heavy objects on the table to prevent scratches.
Can I use a vacuum cleaner to clean my marble table?
We recommend using a soft cloth to dust your marble table. A vacuum cleaner may accidentally cause scratches or damage to the marble surface.
How often should I seal my marble table?
We recommend applying a stone sealer to your marble table once a year. This helps to preserve the marble's natural beauty and protects it from stains.
Can I use your marble tables outdoors?
Traditionally, marble tables are recommended for indoor use due to their sensitivity to weather. However, our tables are a game-changer. They're lightweight and easy to move, so you can take them outside for a special occasion and then bring them back indoors afterwards. This way, you get to enjoy the beauty of marble both indoors and outdoors with ease.
Is the traditional marble table suitable for outdoors?
While marble is a durable material, it's generally recommended to keep the marble table indoors to protect it from the elements. Exposure to rain, sun, and fluctuating temperatures can potentially cause damage over time. To preserve the longevity and beauty of the marble table, it's best to enjoy it in an indoor setting. This will help ensure that the marble table remains in optimal condition for years to come.
Are the marble home decor items sustainably hand-carved?
Yes, we take pride in our sustainable practices. Each marble decor item is meticulously hand-carved from leftover Italian Marble and Travertine, showcasing our commitment to artisanal craftsmanship and zero-waste principles.
How can I dispose of packaging material in a sustainable way?
The packaging material we use is recyclable. We encourage you to recycle the packaging according to your local recycling guidelines.
How are your marble tables sustainable?
We are committed to sustainability and zero waste. Our marble tables are handcrafted from natural marble and travertine material, and we take care to minimize waste in our production process. We are always looking for ways to reduce our environmental impact and promote a greener future.
What type of packaging do you use for shipping?
We are committed to a greener future and use eco-friendly materials for packaging. You can enjoy your marble masterpieces without worrying about hidden costs or complicated logistics.
How is your shipping process sustainable?
Our innovative design minimizes waste and reduces our carbon footprint. We're passionate about delivering style to your home while prioritizing sustainability. Additionally, we use eco-friendly materials for packaging, showing our commitment to a greener future.
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