This Privacy Policy describes how OIX DESIGN INC., doing business as OIXDESIGN (“OIXDESIGN,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit oixdesign.com, make a purchase, submit a form, contact us, use our online services, or interact with our website.
By using our website, submitting information, or purchasing from OIXDESIGN, you agree to the practices described in this Privacy Policy.
If you have questions about this Privacy Policy, want more information about our privacy practices, or would like to make a privacy-related request or complaint, please contact us:
Email: support@oixdesign.com
Phone: +1 (778) 588-0707
OIX DESIGN INC.
Doing business as OIXDESIGN
885 West Georgia St #2000
Vancouver, BC V6C 3E8
Canada
We may collect personal information when you visit our website, place an order, submit a form, contact us, use our chat feature, track an order, join our email list, leave a review, or interact with our advertising or marketing.
Personal information may include:
Name
Email address
Phone number
Billing address
Shipping address
Company name
Order details
Payment and transaction information
Product preferences
Project details
Custom quote information
Messages, form submissions, or chat conversations
Review content, photos, or videos you choose to submit
Device information
IP address
Browser type
Time zone
Cookie information
Pages, products, or search terms viewed
How you interact with our website, emails, ads, or services
We do not intentionally collect sensitive personal information unless you voluntarily provide it for a specific purpose.
We collect personal information from the following sources:
Information you provide directly:
When you place an order, create or access an account, submit a Request a Quote form, submit a contact form, use live chat or AI chat, sign up for emails, leave a review, or contact customer support.
Information collected automatically:
When you visit our website, we may collect device, browser, cookie, analytics, and interaction information through cookies, pixels, tags, log files, web beacons, and similar technologies.
Information from service providers:
We may receive information from Shopify, payment processors, shipping and tracking providers, email marketing platforms, analytics tools, review platforms, chat tools, advertising partners, and other service providers that help us operate our store.
We use personal information to:
Process orders and payments
Confirm, fulfill, ship, and track orders
Provide invoices, order confirmations, shipping confirmations, and customer support
Respond to product, custom, trade, hospitality, or project inquiries
Review Request a Quote submissions
Coordinate delivery, freight, tracking, and delivery appointments
Provide order tracking and shipment updates
Screen orders for fraud, risk, or security concerns
Improve our website, products, services, and customer experience
Send marketing emails if you have opted in
Personalize content, product recommendations, and advertising where permitted
Collect and display customer reviews, photos, or feedback when submitted
Comply with legal, tax, accounting, customs, regulatory, and business obligations
Protect our rights, property, customers, website, and business operations
We share personal information with service providers and partners that help us operate our website and business. These may include:
Shopify, which powers our online store, checkout, customer accounts, payments, order management, and related ecommerce services.
Payment processors, fraud prevention tools, and financial service providers.
Shipping, freight, fulfillment, delivery, and tracking service providers, including 17TRACK or similar tracking tools.
Email marketing and customer communication platforms, including Klaviyo.
Online chat, AI assistant, customer support, or form tools, including BestChat and Shopify Forms.
Review and user-generated content platforms, including Trustoo, TrustVILL, or similar review tools.
Analytics and advertising partners, including Google Analytics, Google Ads, Meta/Facebook, Pinterest, and other advertising platforms where used.
Affiliate, referral, loyalty, or partner program tools where applicable.
We may also share personal information when required to comply with applicable laws, regulations, legal processes, tax obligations, customs requirements, subpoenas, warrants, or lawful government requests, or to protect our rights and the rights of others.
If you subscribe to our email list, submit a form, or opt in to receive marketing, we may send you emails about OIXDESIGN products, natural stone furniture, bath pieces, custom projects, materials, promotions, or brand updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at support@oixdesign.com.
We currently do not rely on SMS marketing as a primary marketing channel. If SMS marketing is introduced in the future, it will only be used where permitted and with proper consent.
We may use analytics and advertising tools to understand how visitors use our website, improve our services, measure advertising performance, and show relevant ads.
These tools may collect information about your visits, product views, purchases, interactions with ads, and interactions with our emails or website. Depending on your location, this may require your consent through our cookie banner or privacy settings.
You may be able to opt out of targeted advertising through the following industry or platform tools:
Google Ads Settings
Meta/Facebook Ads Settings
Digital Advertising Alliance opt-out tools
Your browser or device privacy settings
OIXDESIGN cookie banner or privacy preferences, where available
Please note that disabling cookies or opting out of targeted advertising may not stop all advertising, but it may make ads less relevant.
A cookie is a small file placed on your device when you visit a website. We use cookies and similar technologies to help our website function, remember your preferences, support checkout and customer accounts, analyze website performance, and provide marketing or advertising where permitted.
Cookies may be used for:
Website functionality
Shopping cart and checkout
Customer accounts and login
Security and fraud prevention
Analytics and performance measurement
Marketing, advertising, and retargeting
Personalization and user experience
Some cookies are necessary for the website to function. Others may be optional depending on your location and consent preferences.
You can control cookies through your browser settings and, where available, through our website cookie banner or privacy settings. Blocking cookies may affect your experience and may prevent some features of the website from working properly.
Depending on your location, you may have access to privacy controls such as cookie preferences, data sharing opt-out options, or requests related to access, correction, deletion, or portability of your personal information.
You can manage certain privacy preferences through Shopify’s customer privacy tools where available on our website, or by contacting us directly at support@oixdesign.com.
OIXDESIGN is based in Canada, and our service providers may process or store personal information in Canada, the United States, Europe, or other countries where they operate.
By using our website or purchasing from us, you understand that your personal information may be transferred, processed, or stored outside your country of residence. These locations may have privacy laws that differ from those in your jurisdiction.
We retain personal information for as long as necessary to provide our services, process orders, comply with legal, tax, accounting, customs, and business obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.
Order and transaction records may be retained as required by applicable law. Marketing information may be retained until you unsubscribe or request deletion, subject to legal or business record requirements.
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Our website uses secure technologies such as SSL encryption to help protect information transmitted through the site.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Object to or restrict certain processing
Request portability of your information
Withdraw consent where processing is based on consent
Opt out of certain data sharing or targeted advertising
Designate an authorized agent to make requests where applicable
To exercise these rights, please contact us at support@oixdesign.com.
We may need to verify your identity before responding to your request. We may also be required to retain certain information for legal, accounting, tax, fraud prevention, dispute resolution, or business record purposes.
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy protections, we process personal information under applicable lawful bases, which may include:
Your consent
Performance of a contract with you
Compliance with legal obligations
Our legitimate interests, where they do not override your rights
Protection of vital interests where applicable
You may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal information. You may also have the right to lodge a complaint with your local data protection authority.
If you are a California resident or a resident of another U.S. state with applicable privacy rights, you may have the right to request access to personal information we collect, request deletion or correction, request information about categories of personal information collected or disclosed, and opt out of certain sharing or targeted advertising where applicable.
OIXDESIGN does not sell personal information in the traditional sense of exchanging personal information for money. However, some advertising, analytics, or marketing activities may be considered “sharing” or “targeted advertising” under certain privacy laws.
To make a privacy request, please contact us at support@oixdesign.com.
Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
If you submit reviews, photos, videos, testimonials, project images, comments, or other content to OIXDESIGN, we may use this content for customer service, website display, marketing, product improvement, or brand communication, where permitted by law and subject to any permissions or consents required.
We will not use private customer photos, project images, or personal content in public marketing materials without appropriate permission where required.
Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently alter our data collection or usage practices when we detect such signals.
You can still manage certain cookie, advertising, and privacy preferences through your browser settings, device settings, and any privacy tools available on our website.
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of our website after updates are posted means you accept the revised Privacy Policy.
For questions about this Privacy Policy, privacy requests, or complaints, please contact us:
Email: support@oixdesign.com
OIX DESIGN INC.
Doing business as OIXDESIGN
885 West Georgia St #2000
Vancouver, BC V6C 3E8
Canada
Last updated: May 12, 2026