At OIXDESIGN, shipping methods vary by product type, destination, item size, weight, and order type.
Small décor, lighting, and accessory items may ship by standard parcel service. Natural stone side tables and selected stone sinks may ship with door-to-door delivery. Larger stone furniture, bathtubs, stone vanities, integrated basins, and heavy bath pieces usually require freight delivery and may involve delivery appointments.
For custom, trade, hospitality, or project orders, shipping is reviewed separately based on destination, quantity, packaging requirements, and delivery method before confirmation.
Small & Standard Items
This may include smaller décor, lighting, accessories, and other items that can be shipped by standard parcel or express delivery.
Free Standard Shipping
Estimated delivery time: usually 7–15 business days after preparation.
Large, Heavy & Natural Stone Pieces
This may include stone tables, larger lighting, sculptural décor, stone sinks, pedestal sinks, bathtubs, stone vanities, and other heavy or oversized pieces.
Free Door-to-Door Delivery
Estimated shipping time: usually 20–45 business days, about 1–2 months, after preparation, depending on destination, carrier schedule, customs clearance, crate size, and local delivery arrangements. Delivery appointment may be required.
Custom, Trade & Project Orders
Shipping is quoted or confirmed separately for custom-size, custom-stone, multi-piece, oversized, or project orders based on product type, quantity, destination, crate requirements, and delivery method.
OIXDESIGN is a Canadian-based design brand. Because natural stone is heavy, fragile, and material-specific, orders may be produced, prepared, or shipped from the workshop or fulfillment location best suited for the product, material, destination, and order type.
This may include specialized stone workshops and logistics partners in different regions. Shipping directly from the most suitable production or fulfillment location can help reduce unnecessary transfers, minimize extra handling, and protect the piece in transit.
Our customer support and logistics coordination may involve team members across different time zones, so you may occasionally receive replies or shipment updates outside your local business hours.
Most OIXDESIGN natural stone furniture and bath pieces are made to order or carefully prepared after your order is confirmed, rather than held as ready-to-ship inventory. This allows us to review the selected material, finish the piece carefully, complete quality checks, and prepare protective crating based on the product type and destination.
Typical preparation time:
• Small ready-to-ship decor and lighting pieces: usually 1–2 weeks
• Standard stone tables, stone sinks, and pedestal sinks: usually 2–4 weeks
• Stone bathtubs, stone vanities, and larger bath pieces: usually 3–5 weeks
• Custom-size, custom-stone, special-material, or project orders: usually 4–8 weeks, depending on size, stone selection, and project details
Preparation may include material selection, fabrication or finishing, quality review, careful packing, wooden crating, and shipping coordination.
Total estimated delivery time = preparation time + shipping time.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Tracking information may take 48–72 hours to update after the shipment is created or transferred between carriers. If your tracking information has not updated yet, please allow a little time for the carrier system to refresh.
You can also track your order here:
https://oixdesign.com/pages/tracking
If you need help with tracking, please contact us at support@oixdesign.com with your order number.
Because natural stone pieces are heavy, fragile, and carefully crated, many large-item deliveries may require a delivery appointment and recipient signature.
For stone tables, stone sinks, bathtubs, stone vanities, integrated basins, and other large or fragile stone pieces, the local delivery carrier may contact you to schedule a delivery appointment before final delivery.
Please make sure your phone number and email address are accurate at checkout so the carrier can reach you when needed.
Please inspect the outer packaging and item quantity before signing for delivery.
If visible damage, shortage, or packaging concerns are found, please clearly note the issue on the delivery receipt before signing, take photos of the packaging and product, and contact OIXDESIGN within 3 days.
If the delivery receipt is signed without any damage or shortage remarks, the carrier may consider the shipment accepted in good condition, and OIXDESIGN may not be able to assist with carrier claims afterward.
For large freight deliveries, once the shipment arrives at the local delivery terminal, the carrier may provide a limited free holding period. If delivery is not scheduled within the carrier’s allowed window, storage or re-delivery fees may apply.
If a shipment is refused, missed, or cannot be received at the scheduled time, any re-delivery, storage, re-routing, or carrier-related fees will be the responsibility of the recipient.
Unless otherwise confirmed in writing, deliveries are made to the doorstep, curbside, driveway, or building entrance of the recipient’s address, depending on the carrier and local delivery conditions.
Standard delivery does not include in-home placement, unpacking, assembly, installation, debris removal, stair carry, elevator coordination, or white-glove service.
If you require assistance moving the item indoors or to another location within your property, please arrange additional help in advance or coordinate separately with the local delivery team at your own cost.
For apartments, gated communities, commercial buildings, remote locations, or addresses with access restrictions, please confirm in advance that delivery trucks can access your address.
OIXDESIGN and its carriers are not responsible for delivery issues caused by inaccessible locations, incorrect contact details, recipient unavailability, or site restrictions that were not disclosed before shipment.
Shipping availability may vary by destination. Some remote, island, military, or special-service locations may not be eligible for standard checkout shipping.
We currently do not ship by default to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories and island regions. For these locations, please contact us before placing an order so we can review shipping options.
If your destination requires special freight arrangements, remote-area surcharges, or additional delivery coordination, we will contact you before shipment whenever possible.
For custom, trade, hospitality, or project orders, shipping terms may differ from standard retail checkout options.
Shipping may be quoted or confirmed separately based on product type, quantity, destination, crate requirements, delivery access, project timeline, and freight method.
For large project orders, multi-piece shipments, or jobsite deliveries, please contact our team before placing an order so we can help review the most suitable shipping arrangement.
For standard retail orders placed through our online checkout, OIXDESIGN includes free delivery and import-related charges in the checkout price, unless otherwise stated in writing.
Customers normally do not need to pay separate customs duties, tariffs, import fees, or customs clearance charges upon delivery for these standard retail orders.
If a local carrier or customs authority requests any unexpected customs-related payment, please contact us before paying so our team can review it.
In certain cases, if the recipient cannot be reached or is unavailable to receive the shipment within the carrier’s allowed holding period, OIXDESIGN may authorize the carrier to complete delivery without an in-person signature in order to avoid carrier disposal, storage fees, or additional carrier charges.
In such cases, the shipment may be left at the delivery address provided. Once delivery is completed, OIXDESIGN will not be liable for loss, theft, damage, or missing items if no signed proof of delivery is available.
To prevent this situation, please coordinate with the carrier promptly once contacted, or authorize a trusted person to receive the shipment on your behalf.
Once an order has shipped or entered the carrier’s transportation network, it cannot be canceled.
If a shipped order is refused, returned, re-routed, or cannot be delivered due to recipient unavailability, incorrect address information, access restrictions, or refusal to receive, any return freight, storage, re-delivery, re-routing, customs, or carrier-related fees will be the responsibility of the customer.
For cancellation terms before shipment, please refer to our Refund Policy.
All OIXDESIGN natural stone products are made from genuine natural stone. Each piece may feature unique veining, mineral lines, color variation, filled natural fissures, texture differences, or other natural characteristics formed through geological processes.
These natural features are part of the material’s character and are not considered defects unless they affect the product’s structural integrity, stability, safety, or normal function.
For more information about natural stone variation, care, and product expectations, please contact us before placing an order.
If you have questions about shipping, delivery, order tracking, returns, product details, or project logistics, please contact us:
Email: support@oixdesign.com
OIXDESIGN
885 West Georgia St #2000
Vancouver, British Columbia V6C 3E8
Canada
Please note: This address is not a return address. Returns must be approved and arranged in advance. Our team will follow up by email.