Find quick answers about OIXDESIGN natural stone tables, bath pieces, custom projects, shipping, care, assembly, and support. If your question is product-specific or project-specific, we’re happy to help directly.
Yes. OIXDESIGN pieces are crafted from genuine natural stone, including marble, travertine, onyx, limestone, sandstone, and granite depending on the product or project. Because each stone is formed by nature, every piece has its own tone, veining, pores, and mineral markings.
No two natural stone pieces are exactly alike. Product photos show the overall design, material direction, and style, but the actual stone pattern, veining, color movement, and surface character will vary from piece to piece.
Our core materials include marble, travertine, onyx, limestone, sandstone, granite, and other natural stones depending on availability and project needs. For custom projects, we can help review suitable material options based on the design, use, and environment.
Yes. Veins, pores, mineral lines, fossils, small surface openings, tone differences, and natural markings are part of real stone’s character. These features are not defects; they are what make each OIXDESIGN piece unique.
Yes. Many OIXDESIGN pieces can be customized by size, material, finish, or project requirement. Please share the product style, preferred dimensions, material direction, and project location when contacting us.
Yes. We support custom natural stone bath pieces, including stone sinks, vessel sinks, pedestal sinks, integrated basins, bathtubs, and project-based bath solutions for residential, hospitality, and designer-led spaces.
Yes. We welcome interior designers, architects, contractors, hospitality teams, and trade clients. We can support multi-piece orders, custom sizing, material coordination, and project-specific delivery preparation.
You can use our Request a Quote page or contact us directly with your product name, dimensions, material preference, quantity, project location, and any drawings or inspiration images. The more details you provide, the more accurately we can assist.
Yes. OIXDESIGN ships internationally for many furniture, bath, decor, and custom project orders. Delivery options may vary depending on product size, weight, destination, and project requirements.
Yes. Once your order is ready to ship, we will provide available tracking details or delivery updates. For large stone furniture or project shipments, the local carrier may contact you directly to arrange the final delivery appointment.
Natural stone pieces are carefully packed with protective materials and sturdy wooden crates or reinforced packaging when needed. Since stone is heavy and valuable, our packaging is designed to help protect the product during long-distance transport.
Shipping time depends on the product, destination, and shipping method. Standard freight or ocean-based delivery usually takes longer, while express options may be available for selected smaller items or urgent orders.
For many orders, OIXDESIGN aims to provide clear delivery terms and support door-to-door arrangements when possible. Duties, taxes, and import requirements may vary by destination, product type, and shipping method, so please check the product page or contact us before placing an order if you have questions.
Yes. Most OIXDESIGN modular stone tables are designed for tool-free setup, with separate components that are easier to place, move, and assemble than traditional one-piece stone furniture. For larger tabletops or heavier pieces, two people are recommended for safer handling.
Most modular table designs can be assembled without special tools. Always place the parts on a soft, clean surface and follow the product-specific guidance when available.
You can view our full setup guide on the Assembly Instructions page.
Use a soft cloth, warm water, and mild pH-neutral soap for everyday cleaning. Avoid acidic, abrasive, or harsh chemical cleaners.
Some natural stone pieces may benefit from periodic sealing depending on the material, finish, environment, and frequency of use. For daily care, use mild pH-neutral soap, warm water, and a soft cloth.
You can view our complete guide for marble, travertine, onyx, limestone, sandstone, granite, tables, sinks, bathtubs, and decor on the Care Instructions page.
Please contact us as soon as possible and include clear photos of the packaging, product, damaged area, and shipping label. We will review the issue and help find the best solution based on the situation.
Return eligibility depends on the product type, order status, customization, and delivery condition. Custom-made, made-to-order, or project-specific stone pieces may not be eligible for standard returns once production has started or the item has shipped.
Please include your order number, product name, photos or videos if relevant, delivery details, and a clear description of the issue. This helps us respond faster and provide more accurate support.
Custom or made-to-order pieces may be difficult to cancel once material selection, production, or packing has started. If you need to make a change, please contact us as early as possible.
Yes. OIXDESIGN supports designers, architects, contractors, hospitality projects, and multi-piece residential or commercial orders. We can help with material selection, custom sizing, project coordination, and delivery planning.
Yes. We can support multi-piece orders for stone tables, bath pieces, sinks, bathtubs, decor, and custom natural stone solutions. Please share the quantity, project type, timeline, location, and any required specifications.
Yes. We can help review stone options, finishes, color direction, and project suitability. For custom or trade orders, sharing drawings, mood boards, project photos, or material references can help us make better recommendations.
You can begin with the Trade & Project Orders page, Request a Quote page, or Contact OIXDESIGN page. Please include your project type, location, product needs, timeline, and any drawings or specifications if available.
Our approach focuses on thoughtful material use, long-lasting natural stone, modular design, and careful production planning. We aim to create durable pieces that are made to stay with a space for years, rather than fast, disposable furniture.
Natural stone is a long-lasting material that can remain beautiful for many years with proper care. Because it is formed by nature and requires careful extraction and fabrication, we believe it should be used thoughtfully and designed with longevity in mind.
Where suitable, smaller stone pieces or offcuts may be used for decor, samples, smaller components, or design development. Not every remnant can be reused, but we aim to reduce unnecessary waste whenever practical.
